Payments
Cancellation and refunds
The amount paid activates one listing and access to compatible matching. It does not guarantee that a suitable swap will become available.
Service provider
Payments for this service are taken by Swap Your Test Ltd, company number 17444620, registered in England and Wales. Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
Your 14-day cancellation right
If you are a consumer, you normally have 14 days from the day after purchase to cancel without giving a reason. At checkout, you expressly ask us to activate your listing immediately during that period. If you cancel after activation, we may deduct a reasonable amount that is proportionate to the service supplied up to the time you tell us. If the service has been fully performed after your express request and acknowledgement, the statutory cancellation right ends. Your other statutory rights are unaffected.
When the service is fully performed
The service is fully performed when the matching service for the purchased listing has ended, for example because the swap has been completed or the listing has reached its expiry. If you cancel before then and within the 14-day period, we will assess any deduction according to the service already supplied.
If no match appears
Your payment covers immediate listing activation and access to compatible matching, not a guaranteed result. Not finding a match does not by itself mean the service is faulty. The cancellation rights above still apply, as do your rights if the service was not supplied with reasonable care and skill or was not as described.
Faults and duplicate payments
Tell us promptly if you were charged twice, paid but your listing did not activate, or experienced another payment fault. We will provide any refund or other remedy required by law. Approved refunds are returned to the original payment method; bank processing times vary.
Request a cancellation or refund
You may use this form or email support@swapyourtest.com. You do not have to give a reason. Do not include card details or DVSA credentials.
Log in to use the cancellation form, or email us from the address registered to your account.
Last updated: 7 September 2026